Returns & Refunds
- Can I return items to a US Store?
- Will shipping fees be refunded?
- Do you provide return shipping labels?
- Can my return request be declined?
- What items are not eligible for return?
- What items are eligible for return?
- Will my used points/ coupons be restored after the refund is completed?
- When will I receive my refund?
- How do I request a return?
- I have received the damaged item.
- There is a problem with the functionality of the product I purchased.
- I did not receive some of the items in my order.
- If an allergic reaction or skin condition occurs when using beauty or skincare products, do you offer a refund?
- The free gift that was supposed to come hasn't arrived.
- The refund has not been processed yet.
- I would like to request a refund for the price difference on an item that has been discounted after my purchase.
- The amount of product inside is less than expected. How can I resolve this?
- Do I need to return the product for a refund?
- Are exchanges available?
- Can I return my order?