There is a problem with the functionality of the product I purchased.

If you encounter functional issues (e.g., device won’t turn on, pump/sprayer not working), please contact us with: 

1. A description of the issue and product name 
2. A short video (under 10MB) or image showing the issue 
3. Order details (order date/order info) 

Submit a 1:1 inquiry: 
▶ My account > Customer Service 

If the video file size is too large to attach, please send the order information and video via email to: 
▶ us-customerservice@oliveyoung.com