If an allergic reaction or skin condition occurs when using beauty or skincare products, do you offer a refund?

Skin reactions to beauty or skincare products may vary from person to person. 

Please review product information and ingredients carefully and consult a healthcare professional if needed. 

If you would like to request a refund, please submit a 1:1 inquiry with: 

1. Photos of the affected areas 
2. Photos showing the condition of the product 
3. Order details (order date, order number, etc.) 

Submit a 1:1 inquiry: 
▶ My account > Customer Service 

If the video file size is too large to attach, please send the order information and video via email to: 
▶ us-customerservice@oliveyoung.com