Hello from OLIVE YOUNG!
We’re excited to share that starting November 9, 2026, at 12:00 AM PST, you can now request returns directly online, with no need to contact Customer Service. Our new Self-Service Online Return System makes returning items faster, simpler, and fully trackable.
Please review the key updates below before submitting a return request.
How It Works
Submit return requests anytime through [My Orders > Return Request]
Return requests are eligible within 30 days of delivery.
Here’s what to expect based on your return type:
Change-of-Mind Returns: Print Your Label & Track Your Return
Previously, change-of-mind returns required you to visit a carrier, pay for shipping yourself, and send your package without a way for us to track it. Not anymore!
Generate your FedEx return label directly through [My Orders > Return Request]
Drop off your package at any FedEx location.
Track your return from drop-off to delivery, right from My Orders.
Damaged, Defective, or Incorrect Items: Submit Online, No Wait
You no longer need to contact Customer Service to report a damaged, defective, or incorrect item.
Submit your request directly through [My Orders > Return Request]
Our team will review your request within 1–2 business days.
Tip: Attach photos and a video showing the issue (e.g., the product, packaging, and shipping label) to help us process your request even faster.
*Please note: For change-of-mind returns, any free gifts or promotional items included with your order may need to be returned if your return brings your order total below the qualifying amount.
Thank you,
OLIVE YOUNG
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