Customs Requests for Orders Placed Before Transitioning to OLIVE YOUNG US

Hello from OLIVE YOUNG,

For orders placed on the Global Online Store before transitioning to OLIVE YOUNG US, OLIVE YOUNG will continue to manage the delivery and customs clearance process.

In most cases, product-related customs documents, including MID/FDA information, will be submitted directly by OLIVE YOUNG to the courier or customs authorities. No action is required from customers unless additional recipient information is specifically requested.

If any documents or information are required from the recipient, OLIVE YOUNG will contact you separately with further instructions.

For more information about customs requests and the actions required, please refer to the FAQ below.

👉 FAQ: [I received a customs request for an order placed before transitioning to OLIVE YOUNG US. What should I do? – OLIVE YOUNG Customer Service]

If you have any questions regarding this matter, please feel free to contact our Customer Service team.

Thank you.
OLIVE YOUNG