If your order was placed on the Global Online Store before transitioning to OLIVE YOUNG US, please rest assured that OLIVE YOUNG will continue to manage and support the delivery process for your order.
In most cases, product-related customs documents (including MID/FDA information) will be submitted by OLIVE YOUNG directly to the courier or customs authorities. No action is required from you unless additional information is specifically requested from the recipient.
If customs requests product-related information
Examples:
- Composition (ingredients or materials)
- Full manufacturer name and address
- Packaging contents
- Instructions for use
- Product descriptions
- MID/FDA-related product information
💚OLIVE YOUNG will provide the required information directly to the courier or customs authorities on your behalf. No further action is required from you.
🚨 Please note that customs clearance may take longer than expected if additional documentation is requested during the review process.
If customs requests the recipient's personal information
Examples may include:
- A copy of your ID card or passport
- A reachable contact number
- A new or corrected delivery address
- Import permits or licenses
- Signed TSCA Certification (by Recipient)
💚 As this information contains personal data, it must be submitted directly by the recipient to the courier or customs authorities.
💚 If recipient information is required, OLIVE YOUNG or the courier will contact you with further instructions.
🚨 Failure to provide requested recipient information may result in customs delays, return, or disposal of the shipment in accordance with local regulations.
If you have any questions or need assistance, please contact Customer Support.
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