Please check your order status first:
[Order Confirmed]: This is immediately after the order is placed. You can cancel the order directly via the app or PC.
▶ PC: Go to My Account Click ‘Order Tracking’
▶ App: Tap the menu icon (三) in the top left Click ‘Order Tracking’
[Preparing Shipment]: This is the stage where the ordered items are being prepared. At this stage, direct cancellation is not possible. Please check the following methods as soon as possible, and request order cancellation via 1:1 inquiry or email.
▶ https://help.us.oliveyoung.com/hc/requests > Click Inquire Now
▶ Email: us-customerservice@oliveyoung.com
※ Please note that even during this stage, cancellation may not be possible if dispatch has already started.
[In Transit]: The items have already been shipped, so cancellation is not possible. Please monitor the shipping status using the tracking number, which will be updated shortly in your order information.
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