There is an issue with a product I purchased from a store in Korea.

Unfortunately, OLIVE YOUNG Korea stores and the US Online Store are operated separately, so we may not be able to provide an immediate answer. If the item was purchased at an offline OLIVE YOUNG store in Korea, review is only possible after verifying the original purchase receipt. 

Please submit a 1:1 inquiry and attach : (1) a photo of the receipt, (2) details of your concern (3) photos of the product. 

Once we receive the information, we will check with the relevant department and guide you on the next steps.